Front Desk Associate
Warm Welcomes. Smooth Operations. Join Our Team.
We are looking for a friendly and organized Front Desk Associate to be the first point of contact for our team and patients. In this role, you will play a key part in creating a welcoming environment while supporting smooth day-to-day operations. If you enjoy helping people, keeping things running efficiently, and being at the heart of the workplace, this could be the perfect fit for you.
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WSP Group
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OUG, KL, Malaysia
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Full Time, Internship
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RM2,500 – RM4,000
Key Responsible
- Reception & Customer Guidance: Greet patients and visitors warmly, provide basic consultation and guidance, and answer general inquiries related to products and services.
接待顾客，为顾客提供基本咨询和引导，解答一般性问题，产品和服务的疑问。 - Registration & Cashier Operations: Manage in-store registration, appointment check-ins, and payment processing to ensure smooth and accurate billing.
负责店内顾客登记、挂号及收银结账工作，确保账目准确无误。 - Call Handling & Appointment Booking: Respond promptly to phone calls, address customer inquiries, and manage appointment scheduling with efficiency and professionalism.
负责接听电话，及时处理顾客来电咨询和预约登记。 - Front Desk Management: Maintain a clean, organized, and welcoming reception area to ensure a positive first impression for all visitors.
管理前台接待区，保持环境整洁有序。 - Administrative Support: Assist with daily administrative duties such as organizing documents, filing forms, and updating basic inventory records.
协助日常行政事务，如资料整理、表单归档和库存登记。 - Event & Customer Support: Support in-store event promotions and customer engagement efforts, including the distribution of promotional materials.
支持店内活动的宣传和客户维护工作，协助发放宣传资料。 - Team Collaboration: Maintain clear communication with team members to enhance overall service quality and create a seamless customer experience.
与店内其他团队成员保持良好沟通，共同提升客户体验。
Required Skills and Qualifications:
- Strong communication skills and a service-oriented attitude; fluency in Mandarin, Cantonese, and English is preferred.
具备良好的沟通能力和服务意识，普通话、粤语及英语流利者优先。 -
Proficient in basic computer operations, including Microsoft Office and related software.
熟悉基本电脑操作，如 Microsoft Office 软件等。 - Detail-oriented with strong adaptability and the ability to perform well under pressure.
工作细心，有较强的应变能力和抗压能力。 - Fresh graduates or individuals interested in the service industry are encouraged to apply.
欢迎应届毕业生或有志于从事服务行业者。
Benefits:
- Employee benefits: work benefits, medical benefits, EPF, SOCSO, annual leave, year-end bonus, onboarding training. 职位福利：工作福利、医疗福利、公积金（EPF）、社保（SOCSO）、年假、年终花红、入职培训。
We’re looking for someone who’s warm, attentive, and passionate about creating a welcoming experience for every patient. If you’re organized, approachable, and eager to support the daily flow of a TCM wellness environment, we would love to hear from you.
